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(4 Therapeutic Communications VOCABULARY REVIEW Fill in the blanks with the correct vocabulary terms from this chapter 1. A comment that large individuals are lazy is an example of ao) 2. Tiffany is constandly aware of whether there is between her verbal message and her body language SKILLS AND CONCEPTS Part I: Short Answers Answer the following questions. 1. What are some of the factors that contribute to a patients first impression of a healthcare facility? 2. Define patient-centered care. 3. How can the medical assistant contribute to positive patient-centered care in a healthcare facility? 4. What are the two types of verbal communication? Explain each and describe what methods can be used to deliver a verbal message. 5. Describe two areas of concern when sending an e-mail or text message 23 Oupa4 Therapeotic Communications

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